I have UCCX 5.0.1
When a caller calls and the call is in the Queue , the caller doesn't hear the MOH
All the CTI Ports associated to the UCCX box have the user and network MOH set to the default MOH. The script has the hold and un hold steps. and still no music
do you know what do i need to do to get the music going?
There is a bug (don't have it) that states MMOH does not work or is not supported with UCCX, so I always use unicast MOH for this purpose.
Build a new MRGL/MRG without Multicast checked and apply it to the device pool used by the cti ports and see if it works then.