cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
659
Views
0
Helpful
8
Replies

Hold and tranfer botton fails

DO you know why sometimes the HOLD and TRANSFER botton is unavailable when is an active call and I try to HOLD the call.

8 Replies 8

Justin Brenton
Level 4
Level 4

Hi Maiden013,

Is this Call Manager or Call Manager Express?

Also what version of Call Manager is this and What version firmware are you using?

Regards,

Justin

Sound like calls using H323 with no MTP

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

Is call manager 6.1, all the MTP, CFB, Transcoding resources all configured in Software(ccm) and Hardware(gateway 3845).

Have you got a MOH resource added to your MRGL?

Please remember to rate useful posts, by clicking on the stars below.

Yes, is added too.

any idea?

MTP required checked in GW config?

MTP available in MRGL?

If you check the app log is it full of MTP errors??

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

MTP required checked in GW config?

yes

MTP available in MRGL?

yes

If you check the app log is it full of MTP errors??

How can I see the log?

What firmware version are your phone's using?

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: