Swapping a 7940 phone

Unanswered Question
Jun 3rd, 2009


I have a customer that has a defective 7940 phone and I would like to replace the phone.  Is there any procedure to do it so that we do not loose the voice mail settings (Unity Express) etc.  The longer way is to add the phone as a new extension and do a fresh config.  I was wondering if there is a way just to change the MAC Address of the phone in CCA and the phone would work as the original phone.

The customer has a UC500 installed at the site.

Thanks & Reagrds,

Jibu Mathews

I have this problem too.
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jmaudlin Fri, 06/05/2009 - 12:13

Use the new phones mac in place of the current phone and it should load and take on all the characteristics of the existing phone.