06-03-2009 01:25 PM - edited 03-21-2019 01:10 AM
Hello,
I have a customer that has a defective 7940 phone and I would like to replace the phone. Is there any procedure to do it so that we do not loose the voice mail settings (Unity Express) etc. The longer way is to add the phone as a new extension and do a fresh config. I was wondering if there is a way just to change the MAC Address of the phone in CCA and the phone would work as the original phone.
The customer has a UC500 installed at the site.
Thanks & Reagrds,
Jibu Mathews
06-05-2009 12:13 PM
Use the new phones mac in place of the current phone and it should load and take on all the characteristics of the existing phone.
06-05-2009 06:55 PM
I would follow the instructions in the following post. Worked for me.
https://www.myciscocommunity.com/thread/2499?tstart=0
Brian
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