We deployed UCCX 5.0 and we configured agents' extension to the auto-answer option in order to have the agent automatically connected with the customer call once it is selected by the system (without any agent's action).
We noticed through the reports that some agents, while they are reserved, could not be able to be connected directly with customers calls.
Sometimes there is a delay of 7 or 8 seconds between agent is selected by the system and agent is connected with customer.
During this time agents are reserved but the call is not automatically answered.
Does anyone have an idea about what can be the cause for this issue.