Voice mail delay?

Unanswered Question
Steven DiStefano Thu, 06/04/2009 - 07:06

How many seconds?

It should go as soon as CFNA timer set in CCA expires (default 10 seconds to voice mail)

Here is the HELP screen contents from CA 2.0.

Transfer incoming calls to this extension if there is no answer.

The default value is Voicemail.

Click in the field and select a different option or enter an extension to change the default setting.

When Call Forward No Answer or Call Forward Busy is set to Voicemail, a voice mailbox is created for the user.

You can disable the voice mailbox for a user and set mail box size in the Voicemail window (Configure > Telephony >Voicemail).

Skyler Spence Thu, 06/04/2009 - 07:14

Can you give us some more information?  How long is the delay, when do  you experience it (when leaving voicemail, checking voicemail, or both), what software pack/CUE version are you running?  The reason I'm asking is that you may have run into a known issue, but I can't tell without these details.

Skyler Spence Thu, 06/04/2009 - 09:08

The component of the UC500 that handles voicemail is Cisco Unity Express (CUE), can you tell the version of CUE you are running on the system or, if you installed a software pack from this site, which software pack you used?  Is the delay experienced when leaving voicemails or checking mailboxes or both?

Skyler Spence Thu, 06/04/2009 - 10:51

Without knowing your CUE version or corresponding software pack used I can't say for certain, but your descriptions sound like you are running into a known issue, bug ID CSCsv63213.  This is an internal bug so it is unavailable in the bug lookup tool available to partners, but I checked the status and it is due to be fixed in an upcoming CUE release.  Can you please tell me your current CUE version on the system to confirm?

UC500-CUE uptime is 0 weeks, 1 days, 15 hours, 38 minutes
Vendor:                       Freescale Inc.
Machine:                      mpc8347E sys
CPU:                          e300
Revision:                     3.1 (pvr 8083 0031)
Core Clock (MHz):             500
BogoMIPS:                     331.77
SKU:                          Unavailable
Chassis Type:                 UC500
Chassis Serial:               FHK1309F0BX
Module Type:                  Integrated-Service-Engine
Module Serial:               
UDI Name:                     Not Available
UDI Description:              Not Available
Compact Flash:                1024MB
SDRAM (MByte):                512

Skyler Spence Fri, 06/05/2009 - 13:33

It's an easy mistake to make, but in CUE the command to see the software version is actually "show software version" not just "show version".  Sorry about that.

Skyler Spence Tue, 06/09/2009 - 08:06

Yes, it defnitely looks like this matches up.  Officially this is a feature enhancement, as I said it should be fixed soon.  I apologize for the inconvenience.

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