We are currently running ICM 6 with CRA 3.5 (IP IVR Queue Manager 3.5).
When a call gets queued by ICM we send the call to a queue manager script (VRU script / Node: Run Ext. Script). When an agent becomes available, ICM "takes" the call back from that vru script.
I'm trying to capture that exception.
If I'm correct I should be able to do this by using a On Exception object in CRA and I believe is exception ged125.AppInterruptedException. Is this correct? why isn't it availbale in queue manager? is it supposed to be?
Any help will be appreciated; documentation links, articles, etc.