06-04-2009 10:57 AM - edited 03-18-2019 10:23 AM
Okay so I give up on the broadcast hunt via a pilot point. (created a CTIRP to send it ot a hunt pilot broadcast as a workaround)
So now on to circular, I have 3 phones in the hunt. If 1 is busy it goes to 2. Perfect.
However! If it rings 1 and 1 is away grabbing a can of jolt cola or something, it will continue to ring at 1 FOREVER. Never rolls to the next member.
Tried DND that doesnt work either.
Please help
06-04-2009 12:09 PM
Hi Scott,
Oh ok,
Can you check in Line Group reversion timers, we dont follow DN CFNA timer for Line group we use that parameter which by default is 15.
06-04-2009 12:18 PM
im talking about pilot point hunts brother, no line groups only misery and loathing for the lack of configurability.
06-04-2009 12:25 PM
Ok perfect,
With pilot points, thats expected behavior once TCD (ACserver) sends the call to the line, it wont hunt to the next one, if you want to do it you have 2 options,
configure CFNA destination or a Linegroup.
TCD will detect busy as you can see and route to next member.
HTH
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