occupancy report

Unanswered Question
Jun 5th, 2009
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Hi

Is there any report in web view which calculates a report based on a formula

occupancy=((talk time+wrap+idle)-break)/Staff time where staff time is total time from login to log out of the agent.

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david.macias Thu, 06/11/2009 - 12:43
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No, you will need to create a custom report to calculate that metric.


david

lohjintiam Thu, 10/14/2010 - 01:59
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Is this available in the new version of webview or CUIC?


Thanks!

-JT-

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