06-05-2009 03:13 AM - edited 03-14-2019 04:11 AM
Hi
Is there any report in web view which calculates a report based on a formula
occupancy=((talk time+wrap+idle)-break)/Staff time where staff time is total time from login to log out of the agent.
06-11-2009 12:43 PM
No, you will need to create a custom report to calculate that metric.
david
10-14-2010 01:59 AM
Is this available in the new version of webview or CUIC?
Thanks!
-JT-
05-01-2023 10:44 AM
I have a Manager wanting to know the definition of Occupancy in the reports. Can someone tell me how the Occupancy is calculated that is currently available in the reporting platform?
05-01-2023 05:37 PM
There are a couple of reports that have occupancy fields in them, depending on what you need. Here's the link to one of the version of the report guide.https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_0_1/User/Guide/ucce_b_unified-cce-reporting-user_1201/ucce_b_cisco-unified-contact-center-enterprise_1201_chapter_01100.html
05-02-2023 05:51 AM
Thank you!
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide
Log in to Community
