Is there a way to have CUCM automatically insert the special characters around the phone numbers in active directory, so that when a user searches for someone in corporate directory the numbers shows as (555)555-5555 instead of 5555555555??
We cannot include the special characters in active directory because doing so causes presence to lose functionality. So we need to preserve the straight 10 digit number in AD with no special characters, but have the special characters populate when a user searches for someone in corporate directory.
Not sure if this is possible, but it seems like a fairly standard feature.