I would appreciate any help/guidance that can be provided in relation to an issue I've encountered while configuring Remote Voice Mail Access. Details set out below.
Linksys SPA9000 - FW V6.1.5
SPA400 - FW V220.127.116.11
Configured with 2 x IPTP accounts on Lines 1 & 3 and SPA400/Voicemail configured on Port 2.
Configured settings for remote voice mail access as per Cisco Document # 108770.
Both IPTP accounts on the SPA9000 are provided by the same service provider and are configured identically except for User ID and Password details. Contact lists for both lines 1 and 3 are set to ring to specific extension numbers before being forwarded to the auto attendant.
Tested remote V-mail access using IPTP account associated with Line 1 and it worked perfectly; call rings on designated extensions, forwards to aa and on pressing "*" goes to the voice mail menu.
However, when I tested remote V-mail access using the the IPTP account associated with Line 3 the call terminates on transfer to the v-mail system. Call progresses as follows - call rings on the designated extension, forwards to aa and on pressing "*" you are advised that the call "is being forwarded" and the call terminates. Interestingly, inbound calls on this line can still be forwarded to a specific extension by the aa; the aa just will not forward calls received on Line 3 to the voice mail system!
Any thoughts as to why this might be happening or more importantly how to get around this?