Hi all ,
I'm testing the configuration of cisco UC520 to try all the features, so now I'm testing the Extension mobility feature, any way I was able to configure it and every thing but when I need to login I need to go (services--Extension Mobility--login) .
my question is can I login using the login softkey directly ? now when I try to press that button I get (That key is not active here) message , so what does it mean ? and how to make it active ?
This "login" softkey is used when Basic Call Automatic Distribution (B-ACD), a simple call-center feature, is enabled. It allows the agents to login and logout of the hunt groups dynamically. It has nothing to do with Extension Mobility. You need to use the Login function via the Services Menu.