Unable to forward call (busy or unregistred) to Unity Connection Voice Mail

Answered Question

Hi all,

I have configured Voice mail for all users. Users can lsiten and send voice messages when accessing unity Connection Voice messaging through it's pilot number.

However, When I configure UDP to forward call to Voice message system when busy or unregistered , the call cannot be completed.

Is there any extra configuration to do in Unity Connection? or in CCM.

Any suggestions !!!

Thansk in advance

Correct Answer by Ayodeji Okanlawon about 7 years 8 months ago

Good to know it worked. Dont forget to rate useful posts

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Ayodeji Okanlawon Mon, 06/08/2009 - 03:46

Have you checked the CSS on the CFB or call forward unregisterd ?

You need to apply a CSS that has access to the VM Pilot/port partition.

Ayodeji Okanlawon Mon, 06/08/2009 - 04:40

Can you put one of the voice mail port as the CFB/unregisted destination and then try again. You can also try with the pilot number. this certainly sounds like a CSS/PT issue

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