I have what I hope are two very simple questions.
First, we have 2 receptionist that both have 2 - 7914 expansion modules connected to their 7940 phones. The displays work, and do display the names and extensions of employees associated with them. However, the LED's are not displaying any information about whether a line is in use, on hold, transferring a call, etc etc. Is there a simple way to enable this feature, which I believe is called 'BLH'? How can we do this via the CLI? We are running Cisco Unity Express 3.2 and CCA 2.0.
Secondly, we have a general mailbox setup that roughly 4-5 different people check on a regualr basis. It seems the only way to transfer a VM from within is to search the user directory. What we want to be able to do is, transfer directly by a users extension. is it possible?
Thanks in advance for any assistance.