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2131
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14
Helpful
7
Replies

Web dialer error

balitewiczp
Level 2
Level 2

Getting error The requested resource (/webdialer/Webdialer) is not available

when clicking on number from user directory, UCm 7.12, webdialer service and cti manager services enabled.

Followed F&S guide. Am I missing something? thx

1 Accepted Solution

Accepted Solutions

What IP address you used to log into CCMUser page? Was that the publisher or subscriber?

Michael

View solution in original post

7 Replies 7

gogasca
Level 10
Level 10

r u using Click to call?

or what r u using to dial?

Make sure User is associated correctly

which type of message u r sending to webdialer? SOAP ?

I am using click to call

the error gets produced when I click on the number from corp directory.

if i right click / call, it works fine.

Not sure how to determine what type of message I am sending to webdialer.

thanks for your help

Could you be more specific on "the error gets produced when I click on the number from corp directory"?

Which page you went to to get the corp directory?

Michael

Hello, this is the error message

HTTP Status 404 - /webdialer/Webdialer

--------------------------------------------------------------------------------

type Status report

message /webdialer/Webdialer

description The requested resource (/webdialer/Webdialer) is not available.

--------------------------------------------------------------------------------

Apache Tomcat/6.0.18

i log into ccmuser page, and click on user options/directory

What IP address you used to log into CCMUser page? Was that the publisher or subscriber?

Michael

Servers are as follows:

Server 1 DB only, no CM service running

Server 2, CM Running (phones register here)

Server 3, CM Running, phone registration backup

Servers 2 &3 are defined as webdial servers in system parms page. Your last post hit me over the head, I was logging into ccmuser via Server1. When I logged into ccmuser via Server2, the webdialer app popped up.

Thanks for your quick response.

Hi,

Please let me know the solution to fix this issue. Thanks in advance !!!!

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