I am running Unity 4.0(1) and am trying to send a call from our call center directly into voicemail to leave a message without playing a prompt. I have set the standard greeting to "blank" but it keeps playing a system prompt before going to take the message. What am I missing?
I have previously solved this problem by using an interview handler with one blank question (just record half a second of silence) that drops the recording in a mailbox.
I sent the the call from the contact center to a CUCM DN configured to forward all calls to Unity.
I then created a Unity call routing rule that matched calls forwarded from the DN and sent them to the interview handler.
This is a bit clunky but was the only way I could find to solve the problem.
Please rate if helpful.