res.cisco.com down

Unanswered Question
Jun 8th, 2009

res.cisco.com is down again. Just curious what other people do when it goes down. Right now, we can't send secure email and people can't check their messages. This is a big deal. Do most people just have their own secure appliance? I put in a feature request for Ironport to queue the messages instead of bouncing messages when it can't encrypt.

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jwiegert1 Mon, 06/08/2009 - 21:52

some how I got knocked off the email alert list. I just saw that 6.5.2 has a fix:

Email Encryption Retry
IronPort AsyncOS for Email 6.5.2 offer enhancements to the email encryption workflow. Now,
outgoing messages that meet the encryption filter condition are placed in a queue on the
Email Security appliance for encryption processing. If a temporary condition exists that
prohibits the encryption of emails in the queue (i.e., temporary C-Series busyness or CRES
unavailability), messages are re-queued and retried at a later time. In the encryption profile,
you can configure an encryption failure notification message for users, which is similar to
message bounce notifications.

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