Solved: HHC or Remote Hookswitch Control on CME

roland.bellwald · ‎06-09-2009

I believe HHC being a feature dependent on the phone firmware version. As it has to be enabled on CUCM, there came some doubts about my thinking and as I am unable to verify at the moment, I would like to ask if HHC being supported on Cisco Unified Communication Manager EXPRESS at all!?

pcameron · ‎06-10-2009

Headset Hookswitch Control is only available on 7942, 7945, 7962, 7965 and 7975 Cisco IP Phone models.

Headset Hookswitch Control is available for SCCP and SIP

Fully supported under CME

Enabled via service phone CLI under telephony-service by entering â€œphone ehookEnable 1â€.

UC520-120(config)#telephony-service

UC520-120(config-telephony)#

UC520-120(config-telephony)#service phone ehookEnable 1

View solution in original post

pcameron · ‎06-10-2009

Headset Hookswitch Control is only available on 7942, 7945, 7962, 7965 and 7975 Cisco IP Phone models.

Headset Hookswitch Control is available for SCCP and SIP

Fully supported under CME

Enabled via service phone CLI under telephony-service by entering â€œphone ehookEnable 1â€.

UC520-120(config)#telephony-service

UC520-120(config-telephony)#

UC520-120(config-telephony)#service phone ehookEnable 1

Rob Huffman · ‎06-10-2009

Hey Paul,

Nice to see support for this great feature on CME. +5 points for sharing this info with us all :) Can you please let us know what is the minimum version of CME where this support was added.

Cheers!

Rob

paolo bevilacqua · ‎01-03-2012

That should work with any CME version, being an .XML tag.