Cisco Desktop Sync Service has crashed

Unanswered Question
Jun 9th, 2009
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we have uccx 7 with HA. The secondary server has the Cisco Desktop Sync Service shown as stopped (Red-cross) in the control center.

How can it be started?


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Overall Rating: 0 (3 ratings)
csshenoy80 Wed, 06/10/2009 - 01:33
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For benefit of others who have / might face the same issue:

Used the UCCX Install CD on the secondary server and did a "REPAIR" option, rebooted the server. The Cisco Desktop Sync Service is back in-service and working now.

Zaid Ahmaad Ibr... Sat, 09/25/2010 - 01:23
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I have exactly 100% the same issue, just want to check when you did the repair from the CD, what SR and Build you are running?

I'm currrently running 7.0(1)SR05_Build504


Aaron Harrison Sat, 09/25/2010 - 07:15
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Running a repair is probably overkill for this; the service has basically disabled as it has crashed more than a few times in a short period of time. It can happen to any UCCX service.

You can enable the process by using the CCX Serviceability Tool from Start/Programs  (see:

OR by editng the registry (see:



Please rate helpful posts...

Zaid Ahmaad Ibr... Sat, 09/25/2010 - 19:45
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Every thing went fine after enabling the "Cisco Desktop Sync Service" from the seviceability. many thanks

snicklas Wed, 05/30/2012 - 19:20
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Worked for me (vmware, no HA), thanks so much.


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