Error related with Java Virtual Machine and LMS doesn't start

Answered Question
Jun 9th, 2009


I've just installed a LMS 3.1 on a Windows 2003 Server but when it is at the point of starting, it fails and the login page never appears.

I have been looking in the log files but I haven't seen any clue, even in the TomcatMonitor.log there is no errors. I have only found a strange log file called hs_err_pid11436.log in the NMSROOT folder, please find it attached. It's the first time I see a file like this.

Can anyone please help me?

Kind regards.

Correct Answer by Joe Clarke about 7 years 8 months ago

It looks like an older version of Tomcat may be running. Try rebooting this server.

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Overall Rating: 5 (1 ratings)
Joe Clarke Tue, 06/09/2009 - 09:53

What do you mean, it fails? What errors do you get when starting Daemon Manager?

cmartinvalle Tue, 06/09/2009 - 10:14

Login page appears but when logging in, after some seconds, a page appears as if the Tomcat were down (so we cannot use LMS) but in TomcatMonitor.log there are no error messages.

Joe Clarke Tue, 06/09/2009 - 10:15

What is the page that appears? Post the NMSROOT/MDC/tomcat/logs/stdout.log and stderr.log.

cmartinvalle Tue, 06/09/2009 - 12:42

Please, find attached a screenshot from the "login page" and the log files requested. It is included the TomcatMonitor.log as well.

The Tomcat process is down and restarting it doesn't fix the problem.

Correct Answer
Joe Clarke Tue, 06/09/2009 - 12:50

It looks like an older version of Tomcat may be running. Try rebooting this server.

cmartinvalle Wed, 06/10/2009 - 00:57


that is the problem, our customer gave us a server with some older programas installed. I'm going to tell them that we need to reinstall the Windos operating system.

Many thanks!


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