06-09-2009 09:42 AM
Hi,
I've just installed a LMS 3.1 on a Windows 2003 Server but when it is at the point of starting, it fails and the login page never appears.
I have been looking in the log files but I haven't seen any clue, even in the TomcatMonitor.log there is no errors. I have only found a strange log file called hs_err_pid11436.log in the NMSROOT folder, please find it attached. It's the first time I see a file like this.
Can anyone please help me?
Kind regards.
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06-09-2009 12:50 PM
It looks like an older version of Tomcat may be running. Try rebooting this server.
06-09-2009 09:43 AM
06-09-2009 09:53 AM
What do you mean, it fails? What errors do you get when starting Daemon Manager?
06-09-2009 10:14 AM
Login page appears but when logging in, after some seconds, a page appears as if the Tomcat were down (so we cannot use LMS) but in TomcatMonitor.log there are no error messages.
06-09-2009 10:15 AM
What is the page that appears? Post the NMSROOT/MDC/tomcat/logs/stdout.log and stderr.log.
06-09-2009 12:42 PM
06-09-2009 12:50 PM
It looks like an older version of Tomcat may be running. Try rebooting this server.
06-10-2009 12:57 AM
Hi,
that is the problem, our customer gave us a server with some older programas installed. I'm going to tell them that we need to reinstall the Windos operating system.
Many thanks!
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