RME Server Credentials Error

Unanswered Question
Jun 9th, 2009

I was trying to 'fix' something in Network Discrepancy Reports and I get the following error.

RME Server Credentials is not set. Please set the credentials using RME Server Credentials page.

Any ideas as to what could be causing this?

Thanks,

Stephen

I have this problem too.
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Martin Ermel Tue, 06/09/2009 - 10:56

'fixing' a dicrepancy error from Campus will setup an according RME job because RME is the application which can change a device configuration. For this Campus needs to know the login credentials. You have to enter these under

Campus manager > Admin > RME Server Credentials

stephenscott Tue, 06/09/2009 - 11:20

Thanks for the reply.

After entering the credentials, I get the following error.

"Cannot connect to the RME server for fixing Discrepancy. See Help to know why the connection failed. Go to the RME Server Credentials page for details on configuring the credentials correctly.."

Any help?

Joe Clarke Tue, 06/09/2009 - 11:30

It sounds like you entered the wrong data. What values did you specify?

stephenscott Tue, 06/09/2009 - 11:34

RME Server Name: I entered 172.16.1.x

RME Server Port: 1741

RME Server Protocol: https

User Name: cisco*****

User Password: ********

Verify User Password: *******

I verified the username/password combo. I am not sure if the other info is valid as to what is expected.

Thanks J.

Martin Ermel Tue, 06/09/2009 - 11:40

your problem are these 2 lines:

RME Server Port: 1741

RME Server Protocol: https

1741 is the http Port

443 is the https port

stephenscott Tue, 06/09/2009 - 11:44

I changed the port to 443...now I get this error.

ERROR - Authentication of the user ciscoworks failed. Recommended action: Enter proper username and password.

SUMMARY

========

Failed: import: Authentication of the user ciscoworks failed. Recommended action: Enter proper username and password.

For more details see Help.

I know that the credentials are correct. I can log into the switch using the credentials with no problem.

Thanks mermel.

Joe Clarke Tue, 06/09/2009 - 11:47

Are you sure you're using HTTPS for regular LMS access? When looking at the portal in your browser, what is the URL in the Location bar?

Joe Clarke Tue, 06/09/2009 - 11:53

Okay, so HTTPS is right. Is this server integrated with ACS, or using an external logon module?

stephenscott Tue, 06/09/2009 - 12:37

the user has level 15 priv on my devices if that is what you mean. The user is in the same TACACS+ group on the ACS as I am, and that is level 15.

Joe Clarke Tue, 06/09/2009 - 12:40

No, I mean in LMS, does the ciscoworks user have all of necessary rights to RME cli tasks in the ACS server. If so, post the cli.log and ConfigCLI.log.

stephenscott Tue, 06/09/2009 - 13:14

yes the user has that access in the ACS environment. I have attached cli.log. The configcli.log file was empty.

Attachment: 
Joe Clarke Tue, 06/09/2009 - 13:31

Assuming the credentials were really entered correctly, there is a problem with the backend authentication. I don't see any obvious issue in the code, so you should open a TAC service request so more troubleshooting can be done.

Martin Ermel Tue, 06/09/2009 - 11:51

you need to enter the credential you use to login to your LMS Server on which RME is installed.

It is not Campus Manager that makes the changes on the device. Campus Manager just has the capability to recognize these discrepancies.

RME has the capabilities and built-in processes to do changes on device configuration. Thus Campus tells RME what to do and RME will set up a NetConfig job to execute the changes. For this Campus Manager needs to login to RME (in a background process). Do not forget that Campus and RME do not need to be installed on the same physical server.

stephenscott Tue, 06/09/2009 - 11:53

That is what I use to login to the LMS server...unless you are talking about the windsows server credentials. That is different.

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