Hello, we have CCM 6.0.1
we are being spammed with this alert
Attendant Console Server heartbeat rate below 24 beats per minute.
Current heartbeat rate is 14 beats per minute
do you know what this means?
AC server heartbeat low means either your AC server is getting hammered with a lot of requests, login, logout, etc, or the server on which the AC server is running on is really busy and so it is not able to give proper CPU time to the AC server service.
Try and log off a few of your AC users. If that fixes the issue than its a load problem and you might have to re-distribute the load.
If that does not work, check the server stats, especially the CPU and memory.