06-09-2009 12:09 PM - edited 03-18-2019 11:10 PM
Hello, we have CCM 6.0.1
we are being spammed with this alert
Attendant Console Server heartbeat rate below 24 beats per minute.
Current heartbeat rate is 14 beats per minute
do you know what this means?
thanks
Solved! Go to Solution.
06-09-2009 02:47 PM
Hi,
AC server heartbeat low means either your AC server is getting hammered with a lot of requests, login, logout, etc, or the server on which the AC server is running on is really busy and so it is not able to give proper CPU time to the AC server service.
Try and log off a few of your AC users. If that fixes the issue than its a load problem and you might have to re-distribute the load.
If that does not work, check the server stats, especially the CPU and memory.
Thanks,
06-09-2009 02:47 PM
Hi,
AC server heartbeat low means either your AC server is getting hammered with a lot of requests, login, logout, etc, or the server on which the AC server is running on is really busy and so it is not able to give proper CPU time to the AC server service.
Try and log off a few of your AC users. If that fixes the issue than its a load problem and you might have to re-distribute the load.
If that does not work, check the server stats, especially the CPU and memory.
Thanks,
06-09-2009 02:49 PM
we don't use attendant console at all
we use UCCX and agents.
the alert is still active, if i clear the alert it will become active again. we have a few attendant console users configured but AC is not in use anymore. I'm going to check the CPU utilization and memory.
what else should I check?
thanks
06-09-2009 03:17 PM
Hi,
Ok, so if you are not using AC anymore, you should de-activate that service.
Thanks,
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