On my CCM 4.1 box a call gets redirected to a hunt group via an IPCC 4 script. The hunt group members see on the phone display "forwarded for support" for example. Support being the display name configured in the CTI line display settings on my CTI route point in front of the hunt group.
This does not work on UCM6 and UCCX5. It works fine if i call directly to the CTI point but if the call hits the route point via a UCCX redirect then all i get is the caller id of the call.. I need the agents to see who the calls is forwarded for !
Any tips would be appreciated..