Call Transfer

Answered Question
Jun 10th, 2009
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Dear All,

I am running CME 7.1 I have one Operator Phone 7931. As we know that by default if any body calls from outside to the operator phone and if you want to transfer that call to any other extension u just need to press the transfer tab and dial that extension and the call is transfered immediately.

Is it possible that the operator can first talk to the person before he transfers that outside call.

Please let me know if there is any option or configuration required.

Regards,

Malik.


Correct Answer by Sushil Kumar Katre about 7 years 10 months ago

telephony-service

transfer-system full-consult

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Sushil Kumar Katre Wed, 06/10/2009 - 00:50
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Hi Tiger,


This is feasible.


Look for full consult transfer for CME.


transfer-system full-consult


-> Sushil

tiger_401 Wed, 06/10/2009 - 01:40
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thanks sushil..can you plz tell me what command i have to add in the router to perform this task... will be very grateful to you...

Malik.

Correct Answer
Sushil Kumar Katre Wed, 06/10/2009 - 01:46
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telephony-service

transfer-system full-consult

tiger_401 Wed, 06/10/2009 - 01:55
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i got it...

under telephony-service we have to add these commands:

transfer-system full-consult

transfer-pattern .T



thanks again...

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