IN a unity 7 invironment we have some users who have others in their groups line appearances on their phone as well as their own line. The phone keeps track of missed calls for all lines which seems to confuse people thinking they have missed calls when in fact it is the other lines that have been called. Is there a way to avoid this or is it just the way it works?
This "new" feature is only available in CUCM 6.1(3) and the newly released 7.1(2). I'm guessing that you may be running a CUCM 7.0(x) version like 7.0(2).
It's very likely that the 7.0 build was being finalised before 6.1(3)was released, so this is why the feature is skipped in CUCM 7.0
Hope this helps!