I have centralized deployment, the cluster has 2 servers running CCM 7.x, the MOH Servers are enabled for multicast, the ip address and port are configured, the multicast increment is set to "Ip address"
On the selected audio source field on the option 1 (which is the MOH file that we want to use) the hop count is set to 1
The NOH audio source has the box check for Allow multicasting.
I created an MRG that include both serves and is enabled for Multicast, the MRGL has the Moh MRG. the MRGL is assigned to the phones and the remote gateway. the phones have the user/network audio source selected to option 1
the remote gateway has the wav file loaded in flash.
the call-manager-fallback has the
multicast moh 18.104.22.168 port 16384 route <ip address of the sub interface dedicated for voice>
If I put a call on hold on the remote branch, the phone is not playing the music from the local gateway. i get beeps
either internal or external calls. what am i missing?
your help is greatly appreciated