06-10-2009 11:14 AM - edited 03-18-2019 11:11 PM
Hello Folks
I have centralized deployment, the cluster has 2 servers running CCM 7.x, the MOH Servers are enabled for multicast, the ip address and port are configured, the multicast increment is set to "Ip address"
On the selected audio source field on the option 1 (which is the MOH file that we want to use) the hop count is set to 1
The NOH audio source has the box check for Allow multicasting.
I created an MRG that include both serves and is enabled for Multicast, the MRGL has the Moh MRG. the MRGL is assigned to the phones and the remote gateway. the phones have the user/network audio source selected to option 1
the remote gateway has the wav file loaded in flash.
the call-manager-fallback has the
multicast moh 239.1.1.1 port 16384 route <ip address of the sub interface dedicated for voice>
If I put a call on hold on the remote branch, the phone is not playing the music from the local gateway. i get beeps
either internal or external calls. what am i missing?
your help is greatly appreciated
thanks
06-10-2009 11:22 AM
Hi,
Please check this link
http://www.cisco.com/en/US/products/sw/iosswrel/ps5207/products_feature_guide09186a00802d1c31.html
Thanks,
06-10-2009 12:30 PM
thanks
I followed the document and I didn't configure the region. i just did and i still get the beeps. if i launch performance i see that the multicast session becomes active however the router doesn't play anything.
do you guys have any suggestions ?
thanks
06-10-2009 01:00 PM
hi,
First of all verify that the MOH file is fine by using the following command
show ephone summary
If the output has 'INVALID' in it than your MOH file in the flash is not proper.
Next, call the phone in branch office from PSTN and put the PSTN on hold. Run the following command on the router
show ccm-manager music-on-hold
you should see an output with multicast address, RTP port#, etc.
Also, since you are using increment by IP address, you should make sure that the proper multicast IP is configure in IOS.
Check this link, it explains how port/ip address are incremented
Thanks,
06-10-2009 01:05 PM
I think this is my problem
the ip address/port I have that no problem
when i issue the show ephone summ
this is what i get
tclinrt1#sh ephone sum
hairpin_block:
Max 0, Registered 0, Unregistered 0, Deceased 0 High Water Mark 0, Sockets 0
ephone_send_packet process switched 0
Max Conferences 8 with 0 active (8 allowed)
Skinny Music On Hold Status
Active MOH clients 0 (max 320), Media Clients 0, B-ACD Clients 0
No MOH file loaded
File play position 0 file type 0
Play offset 0, Write offset 0,File start 0 end 2147483647 current type 0
Data at 0, size 0
RTP ssrc 0 timestamp_offset 0 position 0 reposition 0
Max process service interval 0 (last 0)
Min interval -1, missed 0 run 0 (us)
moh_process_service counter 0
Max Media process interval 0 (last 0) run 0 (us)
File system max access time 0 (us) (last 0) with late-reads 0
0 clients interrupt service, 0 process level
0 no-conversion, 0 a-to-mu, 0 mu-to-a
0 packets serviced at interrupt, 0 at process
"No MOH file loaded"
on the flash the file is there
13 6866968 BeStillMyLove.wav
what do i need to do to fix this ?
06-10-2009 01:14 PM
hi,
show ephone summary should give you an output with something like this
File music-on-hold.au type AU Media_Payload_G.711Ulaw64k 160 bytes
In the link I send you, you should have a couple of sections on how to verify and troubleshoot the Multicast MOH from router's flash. Please go through that.
Thanks,
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