- Bronze, 100 points or more
We are using CCA 2.0 .
On two different occassions we've had an issue wih CCA trying to stay in a 3 digit extension scheme when we told it to be 4 digits...
We build the system for 4 digit user extensions, parking slots, etc in telephony voice and save. Then when we go back, we notice in System Type Settings that the # of digits per extension field shows 3 instead of the 4? And we had just saved everything under a 4 digit scheme... and CCA allowed the save, so why the change? It shows red errors on all the users we just built and saved? We keep closing and re-opening CCA and it stays greyed out with a 3 in that field.
We rebooted the UC and the laptop. Then we went in to CLI & CUE GUI to check what CCA had built...our 4 digit user extensions were still there as well as the system default 3 digit extensions. We deleted all the 3 digit extensions, then opened CCA. This time it finally recognized that we built everything based on 4 digits.
Are we doing something wrong? Maybe a step out of order? Seems odd that this has happened more than once to us now...anyone else?
And why can't we change the extension digit field - why does it grey out and not allow us to change it?