SPA932 not registered

Unanswered Question
HI,
The SPA932 led is orange ( Not registered)
Unit Enable: Yes Unit Online: Yes 
Subscribe Expires: 1800 Subscribe Retry Interval: 30 
HW Version: 1.0.6 SW Version: 2.0.2 
    
Key  Name  Type  Line  Station  Subscribed 
1    BLF, Speed Dial, Call Pickup  [email protected]  [email protected]  Failed 
2    BLF, Speed Dial, Call Pickup  [email protected]  [email protected]  Failed 
3    BLF, Speed Dial, Call Pickup  [email protected]  [email protected]  Failed 
4    BLF, Speed Dial, Call Pickup  [email protected]  [email protected]  Failed

Can you plase help me, i can not find the solution.

Thanks
Eduardo
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Patrick Born Thu, 06/11/2009 - 15:25
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Hi Eduardo,


Please use the SPA9000 Setup Wizard 2.1 to configure the SPA962/SPA932.


Regards,



Patrick

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Patrick Born Tue, 06/16/2009 - 14:44
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  • Cisco Employee,

Hi Eduardo,


What type of phones are 102, 108, 109, and 110? BLF and CP is not supported on SPA9x1 phones because they do not support CTI.

If the phones are of type SPA9x2, please verify that CTI is enabled: phone's web-ui > SIP > SIP Parameters > CTI Enable

Can ext 100 phone 102, 108, 109, and 100, and vise-versa?


Test to determine if multicast is impeded in any way by rebooting the SPA9000 and watching to make sure that every phone reboots with the SPA9000:

SPA9000 web-ui > http:///admin/reboot

If the phones do not reboot, something, probably the LAN switch, is interfering with multicast. Once this is corrected, BLF and CP should work.


Regards,



Patrick

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What type of phones are 102, 108, 109, and 110? BLF and CP is not supported on SPA9x1 phones because they do not support CTI.


The types of the phopes: Linksys/SPA921-5.1.8


If the phones are of type SPA9x2   NO , please verify that CTI is enabled: phone's web-ui > SIP > SIP Parameters > CTI Enable,

Can ext 100 phone 102, 108, 109, and 100, and vise-versa?


Yes


Test to determine if multicast is impeded in any way by rebooting the SPA9000 and watching to make sure that every phone reboots with the SPA9000:

SPA9000 web-ui > http:///admin/reboot

If the phones do not reboot, something, probably the LAN switch, is interfering with multicast. Once this is corrected, BLF and CP should work.

Yes the phones reboot`s.


Thanks for the help

Patrick Born Wed, 06/17/2009 - 05:53
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  • Cisco Employee,

Hi rperez,


Okay that's the problem. The SPA932 does not support the SPA9x1 family of phones.

Only the SPA9x2 and the new SPA525G are supported by the SPA932 attendant console.


Regards,



Patrick

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