06-11-2009 03:40 AM - edited 03-18-2019 11:11 PM
Hi guys,
I have a CUCM version 7.0.1 and I am trying to upgrade to a cisco 7916 expansion module the IOS. I have to underline that I am doing that to all the IP phones in the cluster and everything works fine.
Everytime I upgrade an IOS and resetting the phone the upgrade is valid and the phone is working fine.
When I am doing that with the 7916 the firmware remains the same (default1.0.2SR1) and nothing changes.
I have uploaded the new IOS 1.0.3 and I have checked the default firmware version in the CUCM gui in case that I had made a mistake but NOT. In the CUCM it is clearly stated that the module should upload the new version. I also restarted the TFTP service but still nothing.
Does anyone have a clue how to fix that?
Is there a key sequence like the hold # and press 123456789*0# to reset the 7916 module?
Thanks for your help
Nick
06-11-2009 04:57 AM
Hi Nick,
Can you please tell us what version of Firmware the IP Phones are running? There are some compatability constraints based on this relationship.
Cheers!
Rob
06-11-2009 05:24 AM
Hi Rob,
The current firmware that the modules use is 1.0.2SR1.
I have installed in the server the 1.0.3 and I can see it in the device defaults.
Cheers
Nick
06-11-2009 06:17 AM
Sorry Nick :) The Firmware the "Phones" (7961,7962,7965 etc) are running, not the modules.
Cheers!
Rob
06-11-2009 11:49 PM
The phones are 7975G and I have just updated their firmware with the newest 8.5.2 version.
Cheers
Nick
06-12-2009 05:45 AM
Hi Nick,
That is strange! When you downloaded the new Firmware from CCO did you check the MD5 Checksum to verify the file integrity?
Rob
06-12-2009 06:11 AM
Hi Rob,
Yeap. Everything done as usual. The file integrity has been checked and the file has been downloaded by CCO not somewhere else.
I don't think that is the file as the CUCM accepts it and in the device defaults tab shows the updated firmaware which means that its done.
Cheers
Nick
06-12-2009 11:44 AM
Hi Nick,
Maybe we are seeing this bug in action;
CSCsl92973 Bug Details
7915/16 Load info in Device Defaults don't work
Symptom:
7915/16 KEM modules are listed as Protocol "UNSPECIFIED", where as TFTP config does not report loadinformation for these Modules.
Conditions:
7915/16 KEM modules are listed as Protocol "UNSPECIFIED", where as TFTP config does not report loadinformation for these Modules.
Workaround: None
Further Problem Description:
Status
Fixed
Severity
3 - moderate
Last Modified
In Last 3 Days
Product
Cisco Unified Communications Manager (CallManager)
Technology
1st Found-In
6.1(0.9901.334)
Fixed-In
7.0(0.39000.13)
6.1(1.9901.38)
6.1(2.1000.13)
5.1(3.4105.1)
6.0(1.3107.1)
7.0(0.66666.1)
7.0(0.66666.2)
6.1(1.3116.1)
7.0(1.11000.2)
4.3(2.137)
4.3(2.138)
4.2(3)ES73
4.3(8.1)
4.3(2)ES10
6.1(3.9999.1)
Hope this helps!
Rob
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