Desktop Supervisor...no Agent Stats report data

Answered Question
Jun 11th, 2009

I am running CUCCX 5.0.


One of my desktop supervisors is unable to view the agent statistics and agent states in the CSD.


They have a laptop and desktop, and they can view fine from the laptop but not desktop. Any suggestions? They are using the same login for both machines.

Correct Answer by david.macias about 7 years 8 months ago

I've seen this with CAD and enterprise and most of the times it's had to do with Black Ice or a firewall installed on the PC.


david

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Correct Answer
david.macias Thu, 06/11/2009 - 06:15

I've seen this with CAD and enterprise and most of the times it's had to do with Black Ice or a firewall installed on the PC.


david

hauchinango Thu, 06/11/2009 - 06:28

David, you are correct! I disabled windows firewall and all is fine.


Any one know what ports the supervisor uses so that I can create an exception in the firewall?

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