06-11-2009 04:18 AM - edited 03-14-2019 04:12 AM
I am running CUCCX 5.0.
One of my desktop supervisors is unable to view the agent statistics and agent states in the CSD.
They have a laptop and desktop, and they can view fine from the laptop but not desktop. Any suggestions? They are using the same login for both machines.
Solved! Go to Solution.
06-11-2009 06:15 AM
I've seen this with CAD and enterprise and most of the times it's had to do with Black Ice or a firewall installed on the PC.
david
06-11-2009 06:15 AM
I've seen this with CAD and enterprise and most of the times it's had to do with Black Ice or a firewall installed on the PC.
david
06-11-2009 06:28 AM
David, you are correct! I disabled windows firewall and all is fine.
Any one know what ports the supervisor uses so that I can create an exception in the firewall?
06-11-2009 04:35 PM
For UCCE there is a Port Usage document defining all the TCP and UDP ports the products use. I would imagine Express has a similar document.
Regards,
Geoff
06-12-2009 04:02 AM
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