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Desktop Supervisor...no Agent Stats report data

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hauchinango
Level 3
Level 3

‎06-11-2009 04:18 AM - edited ‎03-14-2019 04:12 AM

I am running CUCCX 5.0.

One of my desktop supervisors is unable to view the agent statistics and agent states in the CSD.

They have a laptop and desktop, and they can view fine from the laptop but not desktop. Any suggestions? They are using the same login for both machines.

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david.macias
VIP
VIP

‎06-11-2009 06:15 AM

I've seen this with CAD and enterprise and most of the times it's had to do with Black Ice or a firewall installed on the PC.

david

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david.macias
VIP
VIP

‎06-11-2009 06:15 AM

I've seen this with CAD and enterprise and most of the times it's had to do with Black Ice or a firewall installed on the PC.

david

Blog
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hauchinango
Level 3
Level 3
In response to david.macias

‎06-11-2009 06:28 AM

David, you are correct! I disabled windows firewall and all is fine.

Any one know what ports the supervisor uses so that I can create an exception in the firewall?

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geoff
Level 10
Level 10
In response to hauchinango

‎06-11-2009 04:35 PM

For UCCE there is a Port Usage document defining all the TCP and UDP ports the products use. I would imagine Express has a similar document.

Regards,

Geoff

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