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VPN connections not working

jandlhouse
Level 1
Level 1

‎06-11-2009 05:35 AM - edited ‎02-21-2020 03:30 AM

I have a user who keeps losing her connections. After several trouble-shooting attempts, I uninstalled, shut down then reinstalled the VPN client. We have several connection points and she can only connect to one of them. After I reinstalled the VPN she could connect to all of the connection points and then all of a sudden she couldn't get into 4 of the 5. Now she can only get into the one connection point and cannot access the others at all even though they are still there and other users have no issues connecting. Anyone have any ideas or suggestions?

0 Helpful
3 Replies 3

JORGE RODRIGUEZ
Level 10
Level 10

‎06-11-2009 09:35 AM

Hi, it sounds as your client may have overlaping network with one of yours perhaps? have you ruled this out? have you look at the fw logs to see whats going on when she tries accessing resources? any other RA clients have any similar issues or is it just this one user.

Jorge Rodriguez
0 Helpful

jandlhouse
Level 1
Level 1
In response to JORGE RODRIGUEZ

‎06-11-2009 10:50 AM

She is the only user with the issue. No overlapping network issues. She just cannot connect to the specific entry points.

0 Helpful

JORGE RODRIGUEZ
Level 10
Level 10
In response to jandlhouse

‎06-11-2009 11:52 AM

Can you provide some logs while the user tries connecting to destination hosts.

Jorge Rodriguez
0 Helpful
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