When a call comes in to a receptionist, and is forwarded to an employee's VM, the message the employee receives is that it was forwarded from 1 of the 2 receptionist extensions. Shouldn't the called ID convey that the call came from the originating number, not the receptionist extensions, even if the call is transferred? How can we configure the UC520 to handle the call and relay the information? Basically, since everyone gets the AA at ext 600, this is what the user sees on their caller ID.
Thanks for any assistance.