Unanswered Question
Jun 12th, 2009

We have a UC520 and we are trying to get dialbyname to work in our main AA.

When I go to our AA script in CUE, there is a field for BusinessHoursOptionPound and that is where we would put whatever goes for the DialByName.

How do we set this up?



I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Skyler Spence Fri, 06/12/2009 - 08:11

Are you using CCA 2.0 to configure your system?  There should be a Dial By Name option in the AA configuration screen that you can assign to a button.  This option will allow users to be contacted by their name that is configured on the users screen.


This Discussion