IPPA agents goes to not ready from ready state occationally

Unanswered Question
Jun 12th, 2009

-users don't have the habit of logging off when they leave the work place.

-sometimes when they come in the morning they see themselves in not ready.

it happens occationally.

-not all the users go not ready

-Ring no answers set to ready in the system parameters of UCCX(4.0.4SR1)

please help

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ivillegas Thu, 06/18/2009 - 05:35

Try to do the following:

In \Program Files\wfavvid, you will find the file SubsystemRMCM.properties. Open this file using Notepad. In this file, make the following change to the agentUnavailRNA property: com.cisco.wf.subsystems.rmcm.agentUnavailRNA=true


Change to com.cisco.wf.subsystems.rmcm.agentUnavailRNA=false


Then save the file and exit Notepad. Then, during off peak hours, the engine needs to be restarted. You can do this inside AppAdmin -> System -> Engine -> Stop Engine, and then wait a few seconds, then -> Start Engine.


If you make this change, it is possible that ICD Callers can continuously ring at the same agent and never get answered if agent station is left unattended.


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