Send call to next Skillgroup if the call is not answered

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Jun 13th, 2009
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In uccx 7, if the call is not answered on the agent ip phone after ringing for sometime, can the call be sent to the next skill group / next node on the script. Also note that after the ring-on-no-answer, the agent state has been configured to be Ready.

I tried putting the Goto LABEL on the failed node of the select resource, however call does not go to the LABEL in the script.


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david.macias Sun, 06/14/2009 - 19:30
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Make sure you double click on the skill group node and enable requery, then you will be able to re-route the call on RONA. Check the SRND or the scripting guide on details on how to do this.


csshenoy80 Mon, 06/15/2009 - 03:40
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hi david,

we have uccx-express, the step you suggested is for ucce-enterprise.



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