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Send call to next Skillgroup if the call is not answered

csshenoy80
Level 2
Level 2

‎06-13-2009 08:27 AM - edited ‎03-14-2019 04:12 AM

Hi

In uccx 7, if the call is not answered on the agent ip phone after ringing for sometime, can the call be sent to the next skill group / next node on the script. Also note that after the ring-on-no-answer, the agent state has been configured to be Ready.

I tried putting the Goto LABEL on the failed node of the select resource, however call does not go to the LABEL in the script.

Thanks.

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david.macias
VIP
VIP

‎06-14-2009 07:30 PM

Make sure you double click on the skill group node and enable requery, then you will be able to re-route the call on RONA. Check the SRND or the scripting guide on details on how to do this.

david

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csshenoy80
Level 2
Level 2
In response to david.macias

‎06-15-2009 03:40 AM

hi david,

we have uccx-express, the step you suggested is for ucce-enterprise.

Thanks.

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