Unity does not register touchtones input.

Unanswered Question
Jun 14th, 2009


I'm experiencing an issue with unity, calls routed from the PSTN to unity does not accept the callers inputs, it keeps running the greeting. If i dial the pilot from my XXXX pattern it work.

I have this problem too.
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rob.huffman Sun, 06/14/2009 - 10:06

Hi Jorge,

Given your description here, this sounds like a DTMF Relay issue on your gateway.

Ensure dtmf-relay is set on the dialpeer used by this call. You can try using h245-alphanumeric on the gateway.

This doc describes a different scenario, but, does explain the DTMF-Relay concept;


Hope this helps!



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