LMS 3.1 win2k3 - devices disappeared on CS

Answered Question
Jun 15th, 2009

Hi users,

I've LMS 3.1 with patches cwa1.1.0-win-CSCsv592911 and CSCsu84143-01 installed on a customer. I'd configured almost everything on LMS, registered about 60 devices on CS and customer has used LMS for some days.

After rebooting windows, all devices on CS (on CS > Device and Credentials > Device Management) disappeared!!!

Does anyone knows what can be wrong? Is this a common error? Is there any way to recovery (don't have backup)?

Thanks,

Best Regards.

Flaviano.

I have this problem too.
0 votes
Correct Answer by Joe Clarke about 7 years 5 months ago

Your ACS integration is broken. Until you fix it, you will not be able to manage any of these devices in LMS. Alternatively, you can break ACS integration, and all of the devices will be visible again.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
flaviano.leoncini Mon, 06/15/2009 - 05:05

Just another information: I've tryed to reboot windows and have started all services related to windows, but still can't see devices on CS > Device and Credentials > Device Management.

Thank you,

Regards.

Flaviano.

Joe Clarke Mon, 06/15/2009 - 08:35

Is this server integrated with ACS? Do you see the missing devices under Common Services > Device and Credentials > Reports > Devices not configured in ACS?

flaviano.leoncini Mon, 06/15/2009 - 10:17

Hi Joe,

See attached the output (LMS_ACS.JPG). Some days ago, I'd checked this, regarding another problem, and the list is empty. Now it seens that all devices are on this list.

So, is this the problem? I mean, the devices which are on this list are not showed no Device and Credentials on Common Services?

PS: HTTP/HTTPS is not reachable (ACS_.JPG), but even before it wasn't and I could see the devices, so I think the problem is not related to this, right? TACACS+ connectivity with ACS is OK (ACE_.JPG).

Thank you,

Best Regards,

Flaviano.

Attachment: 
Correct Answer
Joe Clarke Mon, 06/15/2009 - 10:49

Your ACS integration is broken. Until you fix it, you will not be able to manage any of these devices in LMS. Alternatively, you can break ACS integration, and all of the devices will be visible again.

flaviano.leoncini Mon, 06/15/2009 - 13:32

After breaking ACS integration, could see devices on Common Services again. You are right, the problem is this integration.

I will check what can be wrong and, if necessary, will open a new thread.

Thanks again.

Best Regards,

Flaviano.

flaviano.leoncini Mon, 06/15/2009 - 10:34

Hi Joe,

See attached the output (LMS_ACS.JPG). Some days ago, I'd checked this, regarding another problem, and the list is empty. Now it seens that all devices are on this list.

So, is this the problem? I mean, the devices which are on this list are not showed no Device and Credentials on Common Services?

PS: HTTP/HTTPS is not reachable (ACS_.JPG), but even before it wasn't and I could see the devices, so I think the problem is not related to this, right? TACACS+ connectivity with ACS is OK (ACE_.JPG).

Thank you,

Best Regards,

Flaviano.

flaviano.leoncini Mon, 06/15/2009 - 10:40

Hi Joe,

See attached the output (LMS_ACS.JPG). Some days ago, I'd checked this, regarding another problem, and the list is empty. Now it seens that all devices are on this list.

So, is this the problem? I mean, the devices which are on this list are not showed no Device and Credentials on Common Services?

PS: HTTP/HTTPS is not reachable (ACS_.JPG), but even before it wasn't and I could see the devices, so I think the problem is not related to this, right? TACACS+ connectivity with ACS is OK (ACE_.JPG).

Thank you,

Best Regards,

Flaviano.

Actions

This Discussion