06-15-2009 05:02 AM
Hi users,
I've LMS 3.1 with patches cwa1.1.0-win-CSCsv592911 and CSCsu84143-01 installed on a customer. I'd configured almost everything on LMS, registered about 60 devices on CS and customer has used LMS for some days.
After rebooting windows, all devices on CS (on CS > Device and Credentials > Device Management) disappeared!!!
Does anyone knows what can be wrong? Is this a common error? Is there any way to recovery (don't have backup)?
Thanks,
Best Regards.
Flaviano.
Solved! Go to Solution.
06-15-2009 10:49 AM
Your ACS integration is broken. Until you fix it, you will not be able to manage any of these devices in LMS. Alternatively, you can break ACS integration, and all of the devices will be visible again.
06-15-2009 05:05 AM
Just another information: I've tryed to reboot windows and have started all services related to windows, but still can't see devices on CS > Device and Credentials > Device Management.
Thank you,
Regards.
Flaviano.
06-15-2009 08:35 AM
Is this server integrated with ACS? Do you see the missing devices under Common Services > Device and Credentials > Reports > Devices not configured in ACS?
06-15-2009 10:17 AM
Hi Joe,
See attached the output (LMS_ACS.JPG). Some days ago, I'd checked this, regarding another problem, and the list is empty. Now it seens that all devices are on this list.
So, is this the problem? I mean, the devices which are on this list are not showed no Device and Credentials on Common Services?
PS: HTTP/HTTPS is not reachable (ACS_.JPG), but even before it wasn't and I could see the devices, so I think the problem is not related to this, right? TACACS+ connectivity with ACS is OK (ACE_.JPG).
Thank you,
Best Regards,
Flaviano.
06-15-2009 10:49 AM
Your ACS integration is broken. Until you fix it, you will not be able to manage any of these devices in LMS. Alternatively, you can break ACS integration, and all of the devices will be visible again.
06-15-2009 01:32 PM
After breaking ACS integration, could see devices on Common Services again. You are right, the problem is this integration.
I will check what can be wrong and, if necessary, will open a new thread.
Thanks again.
Best Regards,
Flaviano.
06-15-2009 10:34 AM
Hi Joe,
See attached the output (LMS_ACS.JPG). Some days ago, I'd checked this, regarding another problem, and the list is empty. Now it seens that all devices are on this list.
So, is this the problem? I mean, the devices which are on this list are not showed no Device and Credentials on Common Services?
PS: HTTP/HTTPS is not reachable (ACS_.JPG), but even before it wasn't and I could see the devices, so I think the problem is not related to this, right? TACACS+ connectivity with ACS is OK (ACE_.JPG).
Thank you,
Best Regards,
Flaviano.
06-15-2009 10:40 AM
Hi Joe,
See attached the output (LMS_ACS.JPG). Some days ago, I'd checked this, regarding another problem, and the list is empty. Now it seens that all devices are on this list.
So, is this the problem? I mean, the devices which are on this list are not showed no Device and Credentials on Common Services?
PS: HTTP/HTTPS is not reachable (ACS_.JPG), but even before it wasn't and I could see the devices, so I think the problem is not related to this, right? TACACS+ connectivity with ACS is OK (ACE_.JPG).
Thank you,
Best Regards,
Flaviano.
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