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7825I4 and CM7.1

Michael.Heimann
Level 1
Level 1

I can't get the Communications Manager 7.1 DVD to install on my 7825I4. No problem on a 7825I3...

It's always saying something about a "HW type [Vendor/Product] NOT SUPPORTED"

After looking at the HCL it should be supported...

Who is wrong, installer or HCL?

7 Replies 7

Jaime Valencia
Cisco Employee
Cisco Employee

MCS-7825-I4

MCS-7825-I4-IPC1

works for 7.1(2)

Supported Cisco Unified Communications Manager Releases by Server

http://www.cisco.com/en/US/partner/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd8062a4f9.html

Make sure the server is the right model for CUCM

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

More exactly the link says the following servers should work for 7.1(2):

MCS-7825-I4

MCS-7825-I4-IPC1

MCS7825I4-K9-CMA2

MCS7825I4-K9-CMB1

MCS7825I4-K9-CMB2

MCS7825I4-K9-CMC2

That's all of the 7825-I4s possible to have (at least there aren't any other lines with 7824-I4s). I didn't touch the two 7825-I4s I got from cisco and the both show the same error.

I still get the message I posted originally saying my hardware is not supported.

I've just checked - 6.1.3 installs fine. But that's not what we want.

When looking up the bugs that mention 7825-I4 and Communications Manager 7.1 there are 2 hits that say hardware info is missing. Maybe the hardware detection routines have a bug during installation, too?

Anybody ever installed a Communications Manager 7.1 on a 7825-I4?

Rob Huffman
Hall of Fame
Hall of Fame

Hi Michael,

Just a question here, are you positive about the build being 7.1(2) not 7.1(1) perhaps?? The reason I ask is that 7.1(2) has only been out for about 10 days and I'm suprised that anyone could have the DVD's already. The 7825-I4 was not supported with 7.1(1)

Just a thought,

Rob

Without saying too much, it's the 7.1(2) - just checked.

Michael.Heimann
Level 1
Level 1

Actually an update from 6.1.(3) to 7.1(2) doesn't work either...

An error about model type being UNKNOWN...

I'm posting the install.log here from the installation for reference:

06/12/2009 21:14:16 anaconda|Starting anaconda script|<:INFO>

06/12/2009 21:14:16 anaconda|cmdline=-m cdrom://scd0:/mnt/source -T --selinux --kickstart /tmp/ks.cfg --lang en_US --keymap us|<:DEBUG>

06/12/2009 21:14:16 anaconda|Creating scsi nodes|<:INFO>

06/12/2009 21:14:57 anaconda|Copying out cisco install config files to ramdisk...|<:INFO>

06/12/2009 21:14:57 anaconda|Creating /tmp/install for config files|<:DEBUG>

06/12/2009 21:14:57 anaconda|Copying config files from /mnt/source/Cisco/install to /tmp/install|<:DEBUG>

06/12/2009 21:15:01 anaconda|Platform Hardware Detection RTMTStart|<:NOTICE>

06/12/2009 21:15:01 anaconda|Sourcing /mnt/source/Cisco/base_scripts/ihardware.sh|<:DEBUG>

06/12/2009 21:15:01 anaconda|Attempting to get model|<:DEBUG>

06/12/2009 21:15:01 ServerApiManager|INITIALIZE: sam_legacy_mode_init=1|<:DEBUG>

06/12/2009 21:15:01 Serverpak|IN INITIALIZE model = statefile= /tmp/install/hssi_api_state_file|<:INFO>

06/12/2009 21:15:02 Serverpak|DEBUG: Current Directory=/mnt/source/Cisco/hssi/shared/bin|<:INFO>

06/12/2009 21:15:02 ServerApiManager|INITIALIZE: sam_hssi_mode_init=2|<:DEBUG>

06/12/2009 21:15:02 ServerApiManager|In main with args -|initialize|- called file |/mnt/source/Cisco/base_scripts/server_api_manager.sh| - and current mode=UKNOWN |<:DEBUG>

06/12/2009 21:15:02 ServerApiManager|In main with args -|getHardwareAttribute HWModel|- called file |/mnt/source/Cisco/base_scripts/server_api_manager.sh| - and current mode=UKNOWN |<:DEBUG>

06/12/2009 21:15:02 Serverpak|IN INITIALIZE model = statefile= /tmp/install/hssi_api_state_file|<:INFO>

06/12/2009 21:15:02 Serverpak|DEBUG: Current Directory=/mnt/source/Cisco/hssi/shared/bin|<:INFO>

06/12/2009 21:15:02 anaconda|HWMODEL=|<:DEBUG>

06/12/2009 21:15:02 anaconda|Platform Hardware Detection RTMTFinish|<:NOTICE>

06/12/2009 21:15:02 anaconda|HWModel: "". This hardware is unsupported.|<:WARN>

06/12/2009 21:15:02 ServerApiManager|In main with args -|initialize|- called file |/mnt/source/Cisco/base_scripts/server_api_manager.sh| - and current mode=UKNOWN |<:DEBUG>

06/12/2009 21:15:02 ServerApiManager|In main with args -|getValidateErrorFile|- called file |/mnt/source/Cisco/base_scripts/server_api_manager.sh| - and current mode=UKNOWN |<:DEBUG>

06/12/2009 21:15:02 display_screen|Arguments: "Critical Error" "Detection error on Legacy mode:

The hardware you are using is not supported for this product.

Hardware-check results:

HW type [Vendor/Product] NOT SUPPORTED

Installation will now halt." "Cancel Install"|<:DEBUG>

06/12/2009 21:15:02 display_screen|Button label size information 66, 1, 66|<:DEBUG>

Michael.Heimann
Level 1
Level 1

I've just seen that theres a new release made available just today - but I couldn't find anything regarding my prob in the release notes:

http://www.cisco.com/en/US/customer/docs/voice_ip_comm/cucm/rel_notes/7_1_2/cucm-rel_notes-712a.html

Jepp - the new Version (the old one is deferred now) resolved the issues. At least I can update now.

I'll try if I can do a fresh install.

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