Before to put this topic, I read all the rest of forums and I didn't find any related to my issue.
I have a UC500 for a while, and it has been working fine, but after I upgraded my CCA 2.0 I started to have this issue : forward incoming call (PSTN) to external number (PSTN).
I remember that it was working before, because I used it, not all the time, but when it was necessary, it worked.
but now it doesn't work!, (even I forgot how I made work before!), but normally if I remember when the incoming call get in to the receptionist (7931), she pressed the "park" key, (put in hold the call), and dial the external number and then, press "transfer" and that's it. but now, the "Park" key is not "activate" (I got that message on the phone)
So, because I don't remember how I explained her the process to do this transfer, I just trusting in her memory to do the transfer to external call. Now : that is the right way to transfer a call to external number?
thank you in advance..
BTW...I forgot to say that we have only 1 PSTN incoming line with call-waiting on the PSTN company, so, when we have 2 calls at the same time, she has to press "flash" key and get the another call and come back pressing the same key.