Tasferred calls registered

Unanswered Question
Jun 15th, 2009
User Badges:

Hello All,

Our agents,at the end of the call transfer to a normal (not CCX) call manager extension. Is ther a way to know from the reports which calls end with a transfer, and hich not?

Many thanks in advance.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
amritpatek Mon, 06/22/2009 - 11:07
User Badges:
  • Silver, 250 points or more

All calls that don't include wrap-up reason code in ICM are transferred Calls. The "Detailed Call by Call CCDR Report" keeps track of transferred calls, which retain the same session ID with incremented session sequence numbers. The agent who handled each call is also displayed.

Actions

This Discussion