Troubleshooting with ip communicator and VT advantage

aherraez77 · ‎06-16-2009

Hello:

I have a Ip communicator version 2.0.1 and a CME 4.3. In theory I should see the camera icon in the screen of the IP communicator but I don't see it.

I have another problem wiht the VT advantage. It don't see the IP communicator. I don't know if the cause is the first problem o it is another problem.

I have configured in Telephone-service: service phone videoCapability 1

video

maximum bit-rate 384

and in the phone I have the video command.

What can I see or do for the two problems?

Thanks everybody

antonio

david-lima · ‎06-16-2009

Hi Antonio, please verify under Telephony-services:

telephony-service

service phone videoCapability 0

video

maximum bit-rate value

And reset the phones where the video command is applied.

All the best

David

david-lima · ‎06-16-2009

Hi,

service phone videoCapability 1

Best regards

David

aherraez77 · ‎06-16-2009

Hello:

I have that commands. But it is 0 or 1?. I have read that 1 is for enable it and 0 for disable.

the phones have been reseted too. Now I have the Ip communicator 7 and the result is the same: the camera icon doesn't appears

regards

david-lima · ‎06-16-2009

Hi again, try disabling service phone videoCapability and enable it again, then apply the command create cnf-files and reset the phones.

All the best

David.

aherraez77 · ‎06-17-2009

Hello:

It does't work, but I have used the command type CIPC and all goes fine. Now I have the camera icon and video.

Thanks for all

antonio