I am developing a simple Wall Board display application for Cisco IPCC. I have found almost all the needed information in the IPSO database, except the current Service Level.
I have found the static Service Level in the "ContactServiceQueue" table, field: "serviceLevelPercentage". But where do I find the current ServiceLevel? Is there a field in the database with this value, of do I have to make an calculation?
Thanks in advance!