creating an auto attend in CME

Unanswered Question
Jun 16th, 2009
User Badges:

How do I created an auto attend in CME, with the following configuration,
-please press 1 for....
-please press 2 for....
-please press 3 for...
-for all other inquiries please stay on the line, and the next available operator will be
with you shortly.

After created the voice part, how to point press 1 to an extension and so forth. I've
already have the prompt management configure.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Steven DiStefano Tue, 06/16/2009 - 06:45
User Badges:
  • Blue, 1500 points or more

If you are running SBCS 1.5 (UC520-7.0.3 bundle) then please use CCA 2.0 for this.  It removes all the complexity and gives you a GUI interface to built what you need.

jmitchell26 Tue, 06/16/2009 - 10:40
User Badges:

Its there an easier way to do it like, the UC520 has a built in script editor

Marcos Hernandez Tue, 06/16/2009 - 10:51
User Badges:
  • Blue, 1500 points or more

I thought you had said this was NOT a UC500...

If it is, then you can easily do this using CCA 2.0. Refer to Steve's post above.



aapexisinc Tue, 06/16/2009 - 11:37
User Badges:

Am I missing something?   I'm trying to configure a UC520 AA as described above, with the 7.0.3 bundle and CCA 2.0, but I can't see where it gives me an option to set up a custom script.

Marcos Hernandez Tue, 06/16/2009 - 11:40
User Badges:
  • Blue, 1500 points or more

Not custom, but one that gives you the options you were asking about in your original post: "Press 1 for this, 2 for that". Use the SBCS AA Transfer script:



aapexisinc Tue, 06/16/2009 - 11:51
User Badges:

Ah, thanks.  Not obvious that another window opens up when you choose that script; I guess I should have tried it :-)


This Discussion

Related Content